> ## Documentation Index
> Fetch the complete documentation index at: https://yu-sleep.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.
# Contact Yu Sleep Support: Email, Live Chat and Returns
> Reach the Yu Sleep support team by email or live chat for help with orders, dosage, ingredients, or results. We respond within one business day.
The Yu Sleep support team is here to help with any questions about your order, dosage, ingredients, or results. We aim to respond to all inquiries within one business day.
## How to Reach Us
There are two ways to get in touch with the Yu Sleep support team — choose whichever works best for you.
**Email — [hello@yusleep.com](mailto:hello@yusleep.com)**
Send us a detailed message about your order, ingredients, or any health-related queries. We respond to all emails within one business day, Monday through Friday.
**Live Chat — yusleep.com**
Chat with a support agent in real time directly on the Yu Sleep website. Live chat is available **Monday – Friday, 9 AM – 5 PM EST**. Look for the chat icon in the bottom-right corner of any page.
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## Before You Contact Us
You'll often get a faster answer by checking our self-service resources first. The **[FAQ](/support/faq)** covers common questions about dosage, ingredients, safety, and orders. The **[Troubleshooting guide](/support/troubleshooting)** walks you through step-by-step fixes for the most reported effectiveness issues. If your question isn't answered there, we're just an email away.
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## What to Include in Your Message
To help us resolve your issue as quickly as possible, include the following details when you contact us:
* **Your order number** — required for any questions related to shipping, tracking, or returns (found in your confirmation email)
* **The lot number on the bottom of your bottle** — needed for ingredient queries, quality concerns, or adverse reaction reports
* **A brief description of your concern** — the more specific you are, the faster we can help (for example: "I've been taking 1 mL for 10 days and I'm still waking up at 3 AM")
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## Returns & Refunds
Yu Sleep stands behind its product with a **30-day satisfaction guarantee** on all first-time orders. If you're not satisfied with your experience, here's how the process works:
1. Email **[hello@yusleep.com](mailto:hello@yusleep.com)** with your order number and a brief note about why you'd like to return the product — within 30 days of your delivery date.
2. Our team will confirm your return and provide instructions. You do not need to return the physical bottle to be eligible for a refund on a first-time order.
3. Refunds are processed to your original payment method within **5–7 business days** of your approved return request.
The satisfaction guarantee applies to first-time orders only. Repeat orders are subject to our standard return policy, which requires the product to be unopened and returned within 14 days of delivery. Contact support for details.
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Yu Sleep support agents are not medical professionals and cannot provide personalised medical advice. For health-related concerns — including questions about interactions with prescription medications or underlying sleep conditions — please consult your doctor or pharmacist.